MaxGrip Software Services

Services and support

MaxGrip provides a number of state-of-the art software solutions for Asset Performance Management. To fully implement and integrate these solutions in your daily operations and work processes, our service team is here to help: we offer 24/7 support around the globe. Our services also include training, tools and guidelines for setting up and maintaining optimum APM processes within your organisation.

Wilco ten Have, VP Services and Support

Your business and our software should be a perfect match –and that’s where our services team comes in. From the very start, we will help your end-users get familiar with our software. We will implement it into your daily processes and we won’t leave until it fits perfectly into your operations. We are here to support you – 24/7, all over the world.

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Software solution design

The first step in setting up a successful APM strategy, is getting a clear overview of your current work and maintenance processes. Together with our customers, we review and assess those processes. Based on these findings, combined with your specific business goals and requirements, we’ll design a software solution that is fit for your organisation, now and in the future.

 

Implementation and configuration

The next step is integrating our software solution into your organisation. Based on a tailor-made project plan, the software will be installed and the end-users will be trained. Through various workshops, together we determine the best configuration of our APM software for your organisation, enabling you to gain maximum profit out of your work processes.

 

Training and E-learning

Depending on which software modules are implemented into your organisation, the end-users will receive a complete and thorough on-the-job training by our software implementation experts.

You can also consider implementing a software training through our E-Learning portal. That way, you will have 24/7 online access to all the latest content, no matter where in the world you are based. Needless to say, we will provide you with clear and up-to-date documentation that you can consult any time you need it.

Data migration

Importing available APM data into the software solution you have chosen is also possible. Together with our customers, we’ll safely and efficiently migrate this data.

 

Support

Our 24/7 support team is here to help you answer all your questions. Our support team is further strengthened by a number of certified reselling and services partners to deliver top notch services and support around the globe. Furthermore, we have a constant release cycle of new versions. This ensures future readiness and continuous improvement and expansion of the software functionality and technology. Our in-house software quality and testing team ensures that each software release is delivered stable, with all documentation and training possibilities required.